Most frequently asked questions


Yes, we offer only color customization for some of our products. Color customization will cost little extra. And processing time of same will be 15-25 days. Please WhatsApp us to know more.

If your bag is particularly dirty, you can spot-clean it with a damp cloth. You can also hand-wash your cotton bag in cool water with a mild detergent.

Yes, we accept bulk orders. Email us your requirements to contact@thethreadstory.com.


You can pay using UPI, Credit/Debit Cards or internet banking.  Currently, we are accepting only pre-paid orders.

No, We don’t because for few reason.

While its fun for a lot of people to simply make a COD order and then refuse to accept it. The real burden fell on our shoulder.

RTO is slower than sending orders. Sometimes it takes up to 20-25 days to get product back.

sometimes we end up paying not only shipping charges but Rs 50-80 standard COD order charges and almost equal amount for RTO.

You would be allowed to complete the payment. Go to Orders page and click on “Pay” button. You can call our number or send WhatsApp message for recurring failures (Refer Contact Us page for details).

You will be refunded in 10-15 days after cancellation of the order in original payment method. Cancellation of your order is subject to our acceptance. Please refer cancellation FAQ in the ‘The Shipping & Returns” section below.

Shipping & Returns

Processing time for all our orders is 1-2 working days. It might increase during the time of sale on website or during the festive season or in case of any unexpected situation.

we have 2 shipping option available on website. 1st is Indianpost Parcel and on other shipping (which is mentioned as express) we ship your courier via Shree Maruti, Delhivery , Amazon shipping or incase any of above is not available we ship via indianpost speedpost.

We would gladly accept exchanges in case of damaged or defective products but no returns. Contact us within 2 working days of receiving the product for exchange. You need to ship  the product back to us within 5 working days via indianpost parcel service only. We will refund that return shipping cost once you send return courier receipt.

You are allowed to cancel the order within first sixty minutes of placing the order. We have allowed cancellation only for any orders done by mistake. After your cancellation of the order, we will approve or  reject your request based on timing of the order. Only the orders cancelled within first sixty minutes of placing the order will be approved for cancellation. You shall receive confirmation message post the cancellation approval by us. Amount will be refunded in your original payment method within 10 working days.

WhatsApp (Click here: https://wa.me/918849441528 ) us or Email us at contact@thethreadstory.com your question. We will try to respond within 1-2 working days.


Still have questions?