Shipping Policy

Order Processing: Most of our macrame items are handmade-to-order and will take roughly 10 days to create. Threads and other art material will be dispatched in 3 working days.

Shipping: We have partnered with leading shipping service integrator shiprocket. We will give an option to provide your preference for shipping While placing the order but we may change the courier partner during the actual shipping process. You shall NOT be charged any additional amount for this. All the couriers would be shipped by the shipping partners at best rates using top most carriers (i.e. Fedex, Expressbees, Delhivery). You shall be informed about your order movement through text messages and email updates. Alternatively, you could always track your order on our site.

Shipping time: Depends on your location it would take 2-7 working days of delivery time.

Returns: We would gladly accept exchanges in case of damaged or defective products but no returns. Contact us within 2 working days of receiving the product for exchange. You need to ship to the product back to us within 5 working days of receiving it.

Cancellations: You can cancel the order within 24 hours of placing the order.

Refund: We would provide refunds in 15 working days to the source of payment for cancelled orders.